Navigate your financial troubles with My Family Finance's Debt Counselling Service. Expert guidance to help you regain control of your finances.

Welcome to My Family Finance's Debt Counselling Services.

At My Family Finance, we understand that managing debt can be overwhelming. Our Debt Counselling Service is specifically designed to help you navigate your financial troubles and regain control over your finances. With expert guidance and personalised solutions, we stand ready to assist you in becoming master of your financial destiny.

Expertise and Experience

Our team comprises seasoned financial experts with extensive experience in debt management and counselling.

Personalised Solutions

We understand that every financial situation is unique. That’s why we offer customised solutions tailored to your specific needs and goals.

Comprehensive Support

From initial assessment to implementing strategies and monitoring progress, we provide end-to-end support throughout your debt management journey.

Empathy and Confidentiality

We approach your financial challenges with empathy and understanding, ensuring your information is treated with the utmost confidentiality.

Educational Resources

Alongside our direct support, we equip you with valuable resources and tools to enhance your financial literacy and independence.

Proven Strategies

Our methodologies and strategies are tried and tested, designed to offer you the best possible outcome in managing and overcoming your debt.

Choosing My Family Finance for your Debt Counselling needs means putting trust in a team dedicated to helping you achieve financial stability and peace of mind.

Can debt counselling stop creditors from contacting me?

Yes, debt counselling can often help to stop creditors from directly contacting you. Once you’ve entered into a formal debt agreement or a debt management plan, creditors are typically required to communicate with your debt counsellor regarding any outstanding debts instead of reaching out to you directly. This can provide much-needed relief and peace of mind as you work towards resolving your financial difficulties.

At My Family Finance, we understand the stress and anxiety that constant contact from creditors can cause. That’s why our Debt Counselling service works tirelessly to mediate between you and your creditors, aiming to secure agreements that benefit both parties and minimise direct contact from creditors. Our team’s expertise and negotiation skills mean that you can focus on your financial recovery, knowing that My Family Finance is advocating on your behalf.

Will debt counselling affect my credit score?

Engaging in debt counselling can have an impact on your credit score, particularly in the short term. When you enter into a debt management plan or similar agreement, it may be noted on your credit report, and lenders might view this as an indication of financial stress. However, in the long run, successfully completing a debt counselling program and managing your debts more effectively can lead to an improvement in your financial health and potentially your credit score as well.

At My Family Finance, we’re committed to helping you navigate the complexities of debt counselling with minimal impact on your credit score. Our team offers expert guidance and support, designing personalised strategies that aim not just to manage your debts but also to place you on a path towards financial stability. With My Family Finance, you gain a partner who is invested in your financial success and works diligently to protect and enhance your credit health throughout the debt counselling process.

Will my employer find out if I'm receiving debt counselling?

Receiving debt counselling is a personal matter, and there are strict confidentiality laws in place to protect your privacy. Your employer typically will not be notified if you are receiving debt counselling, as this process is private between you, the debt counselling service, and any creditors involved. The focus of debt counselling is on helping you manage your debts more effectively, without impacting your employment situation.

At My Family Finance, we prioritise your privacy and confidentiality throughout the debt counselling process. Our team ensures that all discussions and agreements are handled discreetly, giving you peace of mind. With My Family Finance, you can confidently work towards improving your financial situation, knowing that your employment status will remain unaffected and your information securely protected.

What should I do if I'm not satisfied with the debt counselling service provided?

If you’re not satisfied with the debt counselling service provided, the first step is to communicate your concerns directly to the service provider. Most reputable organisations, including debt counselling services, have formal complaint handling procedures designed to address and resolve client issues. It’s important to clearly articulate your concerns and give the service provider an opportunity to address them. If, after this process, you still feel dissatisfied, you may consider contacting a financial ombudsman or a consumer protection agency in Australia for further assistance.

At My Family Finance, we are committed to providing a high standard of service and support throughout your debt counselling experience. Our team values your feedback and is dedicated to resolving any concerns that may arise, ensuring that our solutions are aligned with your needs. With My Family Finance, you can expect a responsive and understanding approach, tailored to achieve the best possible outcomes for your financial situation.

Book a meeting with us about your Debt Counselling needs.

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Tailoring for your family's needs

Debt Free

My Family Finance offers a robust debt management service for Australian families. We recognise that many families experience financial challenges, and our goal is to help them regain control over their finances. Our team of experts provides personalised advice on budgeting and money management, enabling families to meet expenses, save for emergencies, and plan for the future.


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Our process


Getting to Know You

We start our journey together with a friendly chat, where we learn about your financial situation, dreams, and worries. This helps us offer you financial advice that fits snugly with your life and aspirations.


Gaining Clarity on Your Finances

Next, our team dives deep into your current financial state, exploring your income, expenses, assets, and debts. This detailed look helps us spot both opportunities and hurdles in your financial journey.


Building Your Financial Vision

Armed with insights about your financial status and goals, we assist you in painting a vivid, achievable financial future. This includes setting practical short-term and long-term financial goals that harmonise with your dream lifestyle.


Repositioning Your Finances

With your financial roadmap ready, we craft strategies to rearrange your finances. This could mean reshuffling debts, fine-tuning investments, or revising spending habits. We walk with you through this transformation, empowering you to confidently steer your financial voyage.